Home Health Care Client Bill of Rights

1. Be given information about your rights and responsibilities for receiving home health care services.
2. Receive a timely response from the home health care agency regarding your request for home health care services.
3. Be given information of the home health care agency policies, procedures and charges for services. This will be including your eligibility for third party reimbursement.
4. Choose your home health care agency.
5. Be given appropriate and professional quality home health care services without discrimination against your race, creed, color, religion, sex, national origin, sexual preference, handicap, or age.
6. Be treated with courtesy and respect by all who provide home health services. To receive all services with privacy and respect for personal property.
7. Be free from physical and mental abuse and/or neglect.
8. Be given proper identification by name and title of everyone who provides home health care services to you.
9. Be given the necessary information, so you will be able to give informed consent for your treatment prior to the start of any treatment.
10. Be given complete and current information concerning your diagnosis, treatment, alternatives, risk and prognosis. Which is required by your physician's legal duty to disclose, in terms and language you can reasonably be expected to understand.
11. A plan of home health care that will be developed to meet your unique health care needs.
12. Participate in the development of your home health care plan.
13. Be given an assessment and update of your developed home health care plan.
14. Be given data privacy and confidentiality.
15. Be given information regarding anticipated transfer of your home health care to another health facility and/or termination of home health services to you.
16. Voice grievance with and/or suggest change in home care services and /or staff without being threatened, restrained, discriminated against.
17. Refuse medical or surgical treatment within the confines of the state law and to be informed of the consequences of this action.
18. Be admitted for service only if the agency has the ability to provide safe, professional care at the scope and level of intensity needed.
19. Receive information of the resources available of denied services based on inability to pay or the agency's inability to provide services.
20. Be informed, orally and in writing, in advance of coming under the agency, of:
    *all items and services furnished by or under arrangement with the agency for which payment may be made under Medicare, Medicaid, or other Federal or State program of which the agency is reasonably aware.
    *the coverage available for such items and services under Medicare, Medicaid, or Federal or State program of which the agency is reasonably aware.
    *any charges for items and services not covered under the Medicare, Medicaid or other Federal or State program and any charges the individual may have to pay with respect to items and services furnished by, or under arrangements with, the agency.
    *any changes in the charges or items and services described above
21. Call the Home Care of the Carolinas care agency at 704-982-2273 or 800-222-6819 for information, questions or complaints about services provided or call the State's hotline at 800-624-3004 (Monday through Friday 8:00 AM to 5:00 PM) for unresolved concerns or implementation of advance directive requirement.
22. Be given written information concerning advance directives.
23. Formulate advance directives, be given a summary statement concerning the agency's policy on advance directives or ask to see in writing a copy of the policy and procedure for advance directives.
24. Be informed that complaints concerning the advance directive requirements may be filed with the State survey and certification agency.